Growth · Nurture

Your team answered the enquiry. Then the follow-up disappeared.

Dendrik keeps working the conversation after the first response, in your words and on your timing, so more qualified enquiries move toward a booked appointment. Nobody on your team writes, sends or remembers a single follow-up.

Book my 20-minute follow-up review →
  • 20 minutes
  • $0
  • No card, ever
  • Stops the moment they say stop
01 · Where it goes quiet

Enquiries do not die at the first message.
They go quiet after one of five moments.

Five ways in. One sequence picks up all of them.

SMSWhatsAppEmailCallLinkedIn

LinkedIn on business enquiries only. Every channel stops the moment they ask it to.

None of them said no. Nobody asked again.

02 · Who does what, and when

Three lanes. One enquiry.
Dendrik writes and sends. Your team opens and closes.

Karen, a homeowner, asked for a quote on a new kitchen.

Booked on day 11 · 4 follow-ups sent · 0 written by your team

Day 016:40
Day 109:12
Day 312:05
Day 618:30
Day 910:00
Day 1107:52
Day 1107:53
Day 1108:15
Your teamsends the quote, takes the call
Dendrikwrites, sends, and books the call
The customerreplies when ready
WhatsAppDay 312:05

Dendrikvia WhatsAppThe calendar, not a discount

Karen, two install slots left in October if the timing matters to you. Happy to hold one while you decide.

You set: offer the calendar on day 3, never a discount. Channel moved to WhatsApp, where she reads fastest.

  1. EmailDay 0 · 16:40 · Your teamThe quote goes out

    Hi Karen, good to speak today. Your quote for the kitchen is attached. Any questions at all, just reply here.

    Sent by your team, exactly as now. Nothing changes here.

  2. SMSDay 1 · 09:12 · DendrikFirst touch

    Morning Karen. Quick one: was there anything in the quote you wanted me to walk through?

    You set: first follow-up at 24 hours. You approved this wording.

  3. WhatsAppDay 3 · 12:05 · DendrikThe calendar, not a discount

    Karen, two install slots left in October if the timing matters to you. Happy to hold one while you decide.

    You set: offer the calendar on day 3, never a discount. Channel moved to WhatsApp, where she reads fastest.

  4. EmailDay 6 · 18:30 · DendrikSomething useful

    A quick note on the one thing people ask after a quote: yes, it includes taking the old units away. Photos of a similar kitchen we finished last month are attached.

    You set: answer the common question before it is asked.

  5. WhatsAppDay 9 · 10:00 · DendrikThe last nudge

    Karen, no pressure at all. If the timing is not right this year, tell me and I will stop. If it is, the 14th is still yours.

    You set: ask permission to keep going. A stop word ends it, always.

  6. WhatsAppDay 11 · 07:52 · The customerShe comes back

    Sorry, been flat out. The 14th would be ideal actually. What do you need from me?

    Reply detected. The sequence stops itself. A person is told within a minute.

  7. CalendarDay 11 · 07:53 · DendrikBooked into your calendar

    Karen, you are in for the 14th at 9am. Sarah will call you before then to confirm the deposit. Nothing else needed from you today.

    Dendrik books the slot the moment she says yes. Your calendar, your availability, no double-booking.

  8. CallDay 11 · 08:15 · Your teamSarah takes the call

    Sarah from your office calls Karen before nine, confirms the 14th and the deposit. The job is on the calendar and in the diary.

    You set: a human confirms every booking. Dendrik books the call; your team is the one on it.

03 · What it catches

Eight things it catches. Every one is a moment you already recognise.

Dendrik.Never miss. Never forget.ScopeNurture · what it watches for

Set once at onboarding, in your words. Every item below runs on its own until the person books, replies or asks to stop.

The same five moments. Caught every time.

Each is a conversation your team meant to have, written by you, sent by the system.

The five moments

  • Quote follow-upthe quote that went quiet
  • Unanswered questionsthe question that never got its answer
  • Unfinished enquiriesthe form that was started and never sent
  • Missed appointmentsthe slot they forgot, and the one they missed
  • Promised call-backsthe call your team meant to make

And what runs behind them

  • Human escalationthe reply that needs a person, inside a minute
  • Follow-up reportingwhat was sent, what came back, on which channel
  • Ongoing optimisationthe touch that converts, kept; the one that does not, changed

Nobody on your team writes, sends or remembers a single one of these. You approve the words once. Then they go out, every time, at the hour you chose.

Issued by
04 · What It Looks Like

What owners say once
the follow-up started happening.

Illustrative examples, not named clients. Real results replace them as owners sign off.

Illustrative example
Quotes used to go out and die. We would send it, feel good about it, and never hear back. Now the third message, the one on day seven, is the one that books. I would never have sent a third message myself.
Tom H.Kitchen & Bath Remodeling · Boise, ID
Example first ninety days
day 7the best-converting touch
4messages before we stop
0written by my team
Illustrative example
“Nobody on my team writes a single follow-up. That was the part I did not believe until I watched it for a month.”
Priya N.Practice Manager, Dental · Austin, TX
Illustrative example
“It stopped exactly when the customer said stop. That mattered to me more than the bookings did.”
Karen B.Home Care Agency Owner · Raleigh, NC
Illustrative example
“The no-show rescue alone is worth it. Someone misses a slot, they get a message before my receptionist has noticed the gap.”
Dana L.Med Spa Owner · Scottsdale, AZ
Illustrative example
“I approved the wording once, in an afternoon. I have not touched it since and it still sounds like me.”
Shane R.Roofing & Exteriors · Kansas City, MO
05 · Straight Answers

The questions you’re
already asking.

It sounds like you, because you approved every word before it sent. Timing, tone and the offer on each touch are yours. The person receiving it sees a message from your business, on the channel they used to reach you, at a time you chose.

It stops. A reply of stop, a keyword you define, or an opt-out on any channel ends the sequence for that person immediately and records it, so it never restarts by accident. That is not a setting, it is how the system is built.

The sequence pauses and a person is told, with the conversation attached. Follow-up is for the silence. The moment there is a conversation, it is yours.

You decide, and the default is four across fourteen days. Beyond that a lead is parked with a date rather than chased, which is where Reactivate picks up months later.

Approve the sequences once, during onboarding, and answer the escalations when a lead replies. Everything else, the writing, the sending, the remembering, the reporting, is the system.

06 · Your Free Advisor Call

Twenty minutes. You leave knowing
where your enquiries go quiet.

  1. 0:00 – 3:00

    Your enquiry flow, in your words.

    Where they come from, who answers, what happens after. No slides.

  2. 3:00 – 8:00

    We find where they go quiet.

    After the quote, after the missed appointment, after the list went cold.

  3. 8:00 – 12:00

    You see what that cost you last year.

    Your numbers, not ours. Most owners have never heard this said out loud.

  4. 12:00 – 18:00

    You get the fixes. Free. On the call.

    Do them yourself that afternoon. Nothing to sign, they are yours.

  5. 18:00 – 20:00

    Only if it fits, what we’d build.

    If the math doesn’t beat the leak, we say so.

You hang up holding
  • The Follow-Up Gap MapWhere your enquiries go quiet, by stage, from your own flow.
  • The Four-Touch SequenceA day 1, 3, 7, 14 follow-up written for your trade, yours to send yourself.
  • The Stop RulesThe three conditions under which a follow-up must end, written down.
Yours to run yourself, whether you ever hire us or not.